Testimonials
Homewatch CareGivers
“There’s really nothing like this in Franchising. We expected to learn a lot about the good things we are already doing along with ways to improve – and we did – but we also found that the process of assembling all that we do around franchisee and consumer experience from across our organization was valuable. We’re using this in many ways, including onboarding new home office team members.”
Todd Houghton, President of Homewatch CareGivers
Propelled Brands (FASTSIGNS, MY SALON Suite, Camp Bow Wow, NerdsToGo)
“We were blown away by how comprehensive this program is; it brings everything together for us. We were thrilled with the learning from our first three brands, so we’ve added Camp Bow Wow and I’m certain that we’ll add any additional brands. This certification truly levels the playing field for brands that are focused on doing franchising right.”
Mark Jameson, Chief Development Officer, Propelled Brands
Wild Birds Unlimited
“Networking with fellow franchise executives was an indispensable way for us to unlock the secrets of delivering exceptional customer service, learning the most effective ways that brands can leverage to help their franchisees drive success.”
Amy Moore, COO, Wild Birds Unlimited
Christian Brothers Automotive
“This further solidified the belief that if the franchisor prioritizes franchisee satisfaction and experience, AND TEACHES/COACHES/TRAINS GUEST SATISFACTION, that it's not hard to get positive, multi-directional results throughout your brand and into your communities.”
Brad Fink, Chief Growth Officer, Christian Brothers Automotive