Objective assessment of 32 critical elements of a brand’s consumer and franchisee customer experience practices along with benchmarking, action plan and consulting to drive improvement.
Exclusive access to 100+ tools, guides and research specifically curated for franchised brands to build processes to deliver experiences for consumers and franchisees that drive growth
A designation and support for promoting your Franchise CX Certification to consumers, prospective franchisees, investment partners and more
Outstanding franchisee and consumer experience is driven by continuous improvement in Five Pillars of Success by a franchisor.
Each of these includes key practices and processes that builds the foundation, execution, measures results and leads to faster growth and higher franchisee profitability.
Applying for Franchise Customer Experience Certification starts with a one-on-one call with one of our Advisors to discuss your brand goals and how Franchise Customer Experience Certification can help.
From there, your Advisor will guide you and your team smoothly through the process.
Benchmarking to show how your brand compares across franchising and your category
Summary and key metrics including gap analysis for recommendations to grow faster, presented to franchisor leadership team
Exclusive access to the Franchise Customer Experience Resource Center with 100+ tools, research and case studies specifically curated for the 5 Pillars of Success
Optional presentation of key findings and best practices by our team to your franchisees, to drive awareness, engagement and results
Develop your Action Plan with to take consumer and franchisee experience to the next level
Opportunity to leverage your certification for team members to earn points towards their Certified Franchise Executive designation
We'd love to understand your goals and share how we can help your brand better understand, improve and promote a consumer and franchisee experience that drives profitability.
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