The Franchise Customer Experience Institute reviews and validates 32 proven franchisor practices that impact franchisee profitability, using a proprietary scoring methodology. Evaluation includes extensive document review, franchisee interviews, consumer interviews and third-party reporting.
Certified brands have voluntarily invested in a detailed evaluation of their practices and processes around franchisee and consumer experience and how they lead to higher franchisee profitability. They've received recommendations and access to the Franchise Customer Experience Resource Center with tools to drive even better results.
Learn more about these leading brands, below.
Customer Experience Champions
Check out the idea behind the Franchise Customer Experience Certification.
BatteriesPlus provides customers with multiple lines of service, such as battery store franchise, cell phone repair franchise, and lighting franchise, keeping all of their customer’s devices running smoothly with components and repairs that are hard to find elsewhere.
The only restaurant concept that specializes in fresh, house-made chicken salad and offers dine-In, takeout and off-premise sales opportunities. Welcoming neighborhood restaurants use top-quality ingredients and specialize in a wide variety of desserts, sandwiches, soups, and chicken salad that’s scratch-prepared daily.
From simple tune-ups to intensive diagnostics, Christian Brothers Automotive is a network of vehicle services designed to provide customers with knowledge, a welcoming atmosphere, and straightforward answers. In an overwhelming industry that takes advantage of a society heavily reliant on their vehicles, Christian Brothers Automotive aims to put the care back into automotive care.
Since 1985, FASTSIGNS International, Inc., has been ahead of the game when it comes to providing visual solutions to businesses. The company is a team of collaborators, strategists, graphics experts, and problem-solvers focused on a single goal: ensuring our clients have the most captivating and engaging visuals in the market.
Homewatch CareGivers mission is to provide superior quality home care services which preserve dignity, independence and safety for clients; to create a compelling employment opportunity for employees, and to be a trusted partner within the health care continuum.
For two decades, Massage Heights has been building a brand with a dual-minded purpose – to provide affordable, upscale, and convenient spa services for consumers, and establish a proven business model for franchisees. At 100+ locations they offer personalized wellness and treatment options for tens of thousands of satisfied customers.
Salon suite franchise opportunities are perfect for entrepreneurially-minded individuals who want to either grow their current business ventures or explore franchising as a business option. The salon industry is stable, and within that, the salon suite sector is growing. MY SALON Suite is a leading brand in this popular industry.
NerdsToGo offers candidates multiple options as it is can be run as an executive model or an owner operated franchise. This opportunity is based on providing clients with the highest level of service possible. Whether it is B2B clients, residential clients, or those individuals who seek out our technical know-how, NerdsToGo's mission is to be the #1 destination for solutions.
Known as the “Paramedics of Property Damage®,” PuroClean provides water damage restoration, fire and smoke damage remediation, mold removal, and biohazard cleanup to commercial and residential customers. Founded in 2001, PuroClean has a comprehensive network of 400+ franchise offices across North America.
QC Kinetix is a nonsurgical medical franchise that provides customized regenerative medicine treatments. Clinics offer patients an effective alternative to the traditional management of musculoskeletal conditions. Franchisees seek to deliver personalized care that brings relief and results.
Wild Birds Unlimited is an outdoor wildlife franchise dedicated to meeting the growing consumer wildlife hobbyist demand. Each of our more than 350 stores are strategically located within their communities - serving as a true neighborhood resource. WBU franchise owners provide expert knowledge about the bird feeding hobby and offer an exceptional shopping experience.
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